How do I reset a User's PIN in the MYbOnline Portal?

Modified on Wed, 25 Mar at 12:35 PM

Updating a user’s PIN ensures your team can always access their bOnline apps and voicemail securely. This guide explains how to reset a PIN directly from your MybOnline portal.

Before You Start

Ensure you have administrative access to the MybOnline portal.
Have the new six-digit PIN ready to enter.

Steps to Reset a User PIN

Log in to the MybOnline Portal
Click Phone Settings > Users and Devices

3. Click on the three vertical dots (more options menu) next to the relevant User Name.

4. Click on Reset Pin from the dropdown list.

A close-up of a settings menu showing a vertical list of user management options. The options listed are "Edit user," "Reset PIN," "Resend invite," and "Edit numbers." A thick red rectangular box highlights the "Reset PIN" option.

5. Enter Your New Pin and Save

A pop-up window titled "Reset PIN." Below the heading, there is a label that reads "New PIN" followed by six empty, square input boxes for entering a numerical code. At the bottom of the window, there is a grey "Cancel" button and a teal "Save" button.

The user can now access the bOnline desktop and mobile apps using their newly created PIN.