How to Add a New User in the MybOnline Portal

Modified on Wed, 8 Apr at 9:44 AM

This article explains how to add a new user to your bOnline VoIP phone system through the MybOnline portal.

How to add a new user

Log in to the MybOnline portal.
Select Phone settings from the left-hand menu.
Select Users and devices.

The left-hand menu in the MybOnline portal showing Phone settings expanded with Users and devices highlighted.

Select Add User.

The Users and devices page in the MybOnline portal showing the Add User button.

Select User Profile.

Enter the new user's details.
Select Save.

The new user form in the MybOnline portal showing the fields for entering user details.

Users can only be added one at a time. You can add up to 3 users yourself through the MybOnline portal, with a maximum of 9 users on your account.

Need to add more than 3 users?

If you try to add more than 3 users, you will see a message asking you to contact bOnline.

To add additional users beyond 3, you can either:

Call 020 3617 9950 to make an upfront payment for the extra users.
Book an onboarding session for an advanced setup. This is required for 3 or more users, third-party desk phones, or custom call flows.

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