Voicemail to email

Customer checks:

Are the emails considered spam?

On your mail client, go inside the spam folder and check if the messages are here.

If messages appear in the spam folder (junk e-mail), contact your administrator to change the behavior of your mail client, as the solution will be depending on the software you’re using.

If messages don’t appear in your spam folder, contact your administrator to check the e-mail address associated with your bOnline user account.

Agent checks:

Go in the WebAdmin in the user’s configuration, and you can see the e-mail associated with the user account:

Make sure this is the e-mail address to be used.

Edit the user configuration, and check the configuration of the value of “voicemail notification” :

Note: the user won’t get an e-mail when a message is left on the voicemail

By email: the user will receive an e-mail when a message is left on the voicemail

By email with voice mail attached: the user will receive an e-mail with the message left on the voicemail as an attachment

Is the Voicemail configured to send the e-mail?

Go to the WebAdmin in the “IVR services” configuration, then edit the Voicemail configuration (EntrepriseVM).

Check the Voicemail is sending mail notification, and the audio file is sent as an attachment.

NB: All voicemail notifications are emailed using the same server. This means that if there is an Enreach outage it would affect all customers not only 1. If the customer is unable to receive their voicemail to email they would need to check with their domain provider.