I'm able to receive calls, but I can't place some

Is the phone working properly?

Check if you can receive calls on your phone. If you don’t, please refer to this article.

To check which destinations are faulty, proceed as follows:

• Call your voicemail, using the function key of your phone.
• Call an internal destination, using the extension.
• Call an external destination using your landline number.

If your problem only occurs when dialling a landline number, check if you should be using an escape code (adding a "0" prefix to the number).

For further assistance, please book a session with our onboarding team or contact them at voipcare@bonline.com