I'm able to receive calls, but I can't place some

Modified on Tue, 13 Feb 2024 at 03:57 AM

Is the phone working properly?

Check if you can receive calls on your phone. If you don’t, please refer to this article.

To check which destinations are faulty, proceed as follows:

  • Call your voicemail, using the function key of your phone.
  • Call an internal destination, using the extension.
  • Call an external destination using your landline number.

If your problem only occurs when dialling a landline number, check if you should be using an escape code (adding a "0" prefix to the number).

For further assistance, please book a session with our onboarding team or contact them at voipcare@bonline.com

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