How to add and set up new devices

Modified on Tue, 12 Mar 2024 at 05:45 AM

Easily add compatible Polycom and Yealink IP cordless and desk phones directly from the MYbOnline portal. To add and set up a new device, follow the steps below.

  • Navigate to "Users and devices" under the "Phone settings" tab.

  • Under the "Devices" section, select "Add a new device'.

  • Then enter the make, model and Mac address before clicking "Save".

  • Great, you just added a new device! Next, select the "..." (ellipses) next to a device with a "Not setup" status and click "Setup".

  • Use the provisioning string provided to set up your device.

  • Once the device is provisioned correctly, the status will update to "In service". 

For further assistance please get in touch with our onboarding team at

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