How to return my router to bOnline

If you’ve ordered a replacement router, please use the return label found in the replacement router’s packaging.

• Please gather up your router, power supply, cables and original box.
• Within the new router box there is a return label, attach this label to the old router box.
• Take the package to your Post Office (where you can ask for proof of postage) and we’ll do the rest.

Please use this address for all router returns:

bOnline Returns
1 First Avenue, Maybrook Business Park
Winworth, Birmingham
B76 1BA, United Kingdom

Please note: Returns sent to head office will not be accepted.

Should you not return the original router a penalty of £50 will be added to your account, but this can be avoided if the instructions are followed.

You are required to return your router if:

• There is a technical fault, and a replacement router is sent out

• Early termination of your service with us