If you’ve ordered a replacement router, please use the return label found in the replacement router’s packaging.
- Please gather up your router, power supply, cables and original box.
- Within the new router box there is a return label, attach this label to the old router box.
- Take the package to your Post Office (where you can ask for proof of postage) and we’ll do the rest.
Please use this address for all router returns:
bOnline Returns
1 First Avenue, Maybrook Business Park
Winworth, Birmingham
B76 1BA, United Kingdom
Please note: Returns sent to head office will not be accepted.
Should you not return the original router a penalty of £50 will be added to your account, but this can be avoided if the instructions are followed.
You are required to return your router if:
- There is a technical fault, and a replacement router is sent out
- Early termination of your service with us
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