What is an RMA?
RMA stands for Return Merchandise Authorisation. It’s returning a handset for a refund, credit, repair, or replacement - usually within the product’s warranty period.
Reasons You Might Request an RMA:
To return a handset for a refund, credit, or exchange (usually within 30 days of purchase).
To return a faulty handset under warranty (handsets are covered for 2 years).
Important: Faulty handsets should always be checked with our Technical Support team to confirm the issue and avoid unnecessary returns.
Things to Know About Returns:
Full refunds/credits are usually only given if the handset is returned within 30 days and in good condition.
Reduced credits may apply if:
The original Yealink box or packaging is missing/damaged.
Parts like cables, clips, or manuals are missing.
The handset is marked or damaged.
How to Request an RMA
Call us on 0203 617 9950.
For refunds/returns → Any agent can help.
For faulty handsets → Speak to a Technical Support agent first.
Provide:
The handset’s MAC address and Serial number.
The handset make and model.
Your preferred contact email.
Your delivery address.
If exchanging → the make and model of the new handset.
What Happens Next?
You’ll receive an email from us with your PRMA (ProVu RMA) reference number and return instructions.
Do not return anything before receiving this email.
Returning the Handset:
Pack the handset securely with all its parts (ideally in its original box).
Place the boxed handset into a larger outer box or bag.
Write the PRMA reference number on the outer packaging.
Send the package to the return address provided in your email.
Send us a photo of the postage receipt as proof of return by replying to the PRMA email.
After the Return:
Once received, the handset is inspected by our supplier.
Refunds, credits, or repairs will be processed accordingly.
PRMAs remain open for 2 weeks - please return your handset within this time.
Still need help? Get live support in just 30 seconds! Click the chat icon in the bottom-right corner, and we’ll be happy to assist.
Tip: If you'd like a new handset sent before returning the old one, you can choose to pay in full for the new device, then receive your credit/refund once the old handset has been returned and inspected.
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