When is my transfer date?

If you haven’t received any communication about your transfer date, here’s what usually happens:

How transfer dates are scheduled:

• Engineer appointments and transfers typically take 10–14 working days, depending on Openreach engineer availability.
  
  
• You will receive your appointment details via email and text.
  
  
• Communication is usually sent 3–5 working days after your order has been placed.

This ensures you know exactly when the transfer will take place and when to expect any temporary downtime.