Like many in the telecoms industry, bOnline adjusts prices periodically in response to rising supplier costs. This article explains why prices have changed, how it affects your account, and what options are available to you.
Why prices have changed
bOnline has increased prices in response to rising supplier costs. This allows bOnline to continue providing high-quality products and services to small businesses. Increases have been kept as low as possible.
How this affects your account
The impact depends on your service and contract status:
- In-contract customers: You will receive details of any personalised changes in your billing invoice email.
- Promotional customers: If you signed up during a promotional period, your current price will remain the same until the promotion ends.
What you can do
If the new pricing does not fit your budget, the bOnline team can look at ways to adjust the cost. Options include:
- Upgrade for value: Moving to a different package (such as Fibre 115, higher speed tiers, or VoIP bundles) can provide more value for a small additional cost.
- Downgrade to a lower-cost package: If a lower-cost package suits your needs better, the team can review suitable options that fit your budget.
Contact the bOnline team through live chat or WhatsApp to discuss your options.
Frequently asked questions
Can I cancel my contract early?
If you are still within your contract term, early cancellation is subject to penalty fees.
How much will my price increase by?
The exact amount depends on your service and contract. In-contract customers will receive details via their billing invoice email.
What if I do not want to accept the price increase?
Contact the bOnline team through live chat. The team may be able to offer a renewal or an alternative package that better suits your needs.
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