How to renew your bOnline contract

Modified on Tue, 7 Apr at 7:29 AM

You can renew your bOnline contract directly through the MybOnline portal in a few steps.

Steps to Follow

  1. Log in to the MybOnline portal and go to the Offers page.
  2. Review your renewal offer details, including your new monthly price and savings.
  3. Confirm you are authorised to make changes to the account.
  4. Tick the box to accept the Terms and Conditions.
  5. Download or view your contract documents (optional).
  6. Select Renew Now.

Your renewal is processed automatically. There is no need to call or wait for manual confirmation.

The MybOnline Contract Renewal card showing the Renew Now button, Terms and Conditions tick box, and contract document download option.

After You Renew

  • The Offers card switches to a Success state.
  • Your renewal will stay visible until your new contract start date.
  • The card automatically disappears once your new contract becomes active.

You do not need to take any further action.

The MybOnline Offers page showing the Contract Renewal card in a Success state confirming the renewal has been processed.

Video Walkthrough

See the attached video for a full walkthrough.

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