Understanding Your bOnline Contract Renewal Offers

Your mybOnline account includes a personalised Offers section where you can review contract renewal options, savings, and any available promotions tailored to your business. This page helps you understand your current contract, compare pricing, and renew quickly and securely.

This guide explains what the Offers page shows, how to use it, and what happens after you renew.

Where to Find Your Offers

1. Log in to MYbOnline

2. Go to the Offers page

3. Look for the Contract Renewal card or the Offers section

You may also see a smaller version of the renewal card on your Home page if you’ve been sent a renewal email.

What You’ll See on the Offers Page

The Offers page is designed to provide a clear and simple breakdown of your renewal options. You’ll see:

1. Your current contract details

• Your existing monthly price

• Your contract end date

• The services included

2. Your out-of-contract price

If your contract expires and you don’t renew, your service moves to an out-of-contract rate.
This is normally £10 more than your current price.

3. Your new renewal offer

Your personalised offer includes:

• A new monthly price

• A breakdown of estimated savings

• The total amount saved over the full contract period

Typical renewal offers are around £2 to £3 above your current price, but still approximately £7 cheaper than going out of contract.

4. Your total savings

For the standard 18-month renewal, you’ll see:

• Monthly savings

• Total savings across the whole contract

This helps you easily compare your options before making a decision.

How to Renew Your Contract

1. Review your offer details

2. Confirm you’re authorised to make changes

3. Tick to accept the Terms & Conditions

4. (Optional) Download or view your contract documents

5. Click Renew Now

Once submitted, your renewal is processed automatically; no need to call or wait for manual confirmation.

After You Renew

After you’ve renewed:

• The Offers card switches to a Success state

• Your renewal will stay visible until your new contract start date

• The card automatically disappears once your new contract becomes active

You don't need to take any further action.

Why You Might Receive an Email First

Many customers receive a personalised renewal email before the offer appears in mybOnline.
This email includes:

• A breakdown of your expected savings

• A direct Renew Now button

• A link straight to the Offers page

If you miss the email, don’t worry, the same offer will appear inside mybOnline until your renewal deadline.

Still need help? Get live support in just 30 seconds! Click the chat icon in the bottom-right corner, and we’ll be happy to assist.