Understanding the CLOA Form for Number Transfers

When you request to transfer (port) your phone numbers to bOnline, you’ll receive a CLOA form to sign. This article explains what the CLOA form is, why you may receive more than one, and what happens after submission.

Please note: A CLOA form is a legal requirement for all number transfers. Your transfer cannot begin until all forms are signed and submitted.

What Is a CLOA Form?

Here is what the CLOA form does:

• Authorises transfer: it allows bOnline to move your phone number(s) from your current provider.
• Mandatory: it must be signed before the transfer can proceed.

Why Have I Received More Than One CLOA Form?

Here are the reasons you may get multiple forms:

• Multiple numbers: each phone number requires its own CLOA form.
• Individual submission: every form must be signed and submitted separately.

What If I Cannot Edit Some Fields?

Here are the key points to remember:

• Editable fields only: complete the fields that are open for editing.
• Locked fields: these are pre-filled from your original transfer request.
• Additional numbers: each number has its own CLOA form — check your inbox for separate forms.

What Happens After I Submit the CLOA?

Here are the steps in the process:

• Step 1 – Porting Team Submission: the porting team sends the transfer request to your current provider.
• Step 2 – Transfer Journey Starts: you’ll be updated when the port process begins.
• Step 3 – Track Progress: you can monitor your transfer status in the MybOnline portal under Order Tracker.

Related Articles

• How to track orders and products in the MybOnline portal
• How to use the order tracker in the MybOnline portal