How to Assign Multiple Phone Numbers to a User in MYbOnline

Modified on Thu, 2 Jul at 4:11 AM

You can now assign up to three phone numbers to a single user in MYbOnline. This is ideal if a team member needs to answer calls for more than one line, for example, a manager covering both a personal extension and a department number, without losing access to numbers they already have.

Go to the Phone Numbers Page

From your MYbOnline dashboard:

Select Phone Numbers from the left-hand menu.
Here you'll see all your numbers and which user (if any) each one is assigned to.

Assign a Number to a User

To give a user an additional number:

Select the number you want to assign, then choose Assign new phone number.
Open the User dropdown and select the user you want to assign it to.
Click Assign to confirm.

Important: Assigning a new number to a user does not remove any number they already have. The new number is simply added to their list, up to a maximum of three.

Understanding the User Limit

Each user can hold a maximum of three numbers.

In the User dropdown, any user who already has three numbers assigned will appear greyed out, with a note next to their name letting you know they've reached the limit.
To assign a new number to that user, you'll first need to unassign one of their existing numbers.

View a User's Numbers on the Users Page

From your MYbOnline dashboard:

Select Users and Devices from the left-hand menu.
Under the Users tab, each user's card now clearly displays all of the numbers assigned to them.
If a user doesn't have a number in one of their number slots, you'll see No number assigned shown in its place.

Edit a User's Numbers

Number management has moved to one simple place:

On a user's card, select the three-dot menu.
Select Edit numbers.
You'll be taken straight to the Phone Numbers page, where you can assign, reassign, or unassign numbers for that user.

How to Assign Multiple Phone Numbers to a User in MYbOnline

You can now assign up to three phone numbers to a single user in MYbOnline. This is ideal if a team member needs to answer calls for more than one line, for example, a manager covering both a personal extension and a department number, without losing access to numbers they already have.

Go to the Phone Numbers Page

From your MYbOnline dashboard:

Select Phone Numbers from the left-hand menu.

Here you'll see all your numbers and which user (if any) each one is assigned to.

Assign a Number to a User

To give a user an additional number:

Select the number you want to assign, then choose Assign new phone number.

Open the User dropdown and select the user you want to assign it to.

Click Assign to confirm.

Important: Assigning a new number to a user does not remove any number they already have. The new number is simply added to their list, up to a maximum of three.

Understanding the User Limit

Each user can hold a maximum of three numbers.

In the User dropdown, any user who already has three numbers assigned will appear greyed out, with a note next to their name letting you know they've reached the limit.

To assign a new number to that user, you'll first need to unassign one of their existing numbers.

View a User's Numbers on the Users Page

From your MYbOnline dashboard:

Select Users and Devices from the left-hand menu.

Under the Users tab, each user's card now clearly displays all of the numbers assigned to them.

If a user doesn't have a number in one of their number slots, you'll see No number assigned shown in its place.

Edit a User's Numbers

Number management has moved to one simple place:

On a user's card, select the three-dot menu.

Select Edit numbers.

You'll be taken straight to the Phone Numbers page, where you can assign, reassign, or unassign numbers for that user.